tag:analytics.status.atlassian.com,2005:/historyAtlassian Analytics Status - Incident History2024-03-28T12:51:56ZAtlassian Analyticstag:analytics.status.atlassian.com,2005:Incident/200999912024-02-29T02:20:47Z2024-02-29T02:20:47ZElevated query failures on Atlassian Analytics<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>02:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Monitoring</strong> - We are seeing improved query success metrics and are monitoring the system to ensure full recovery.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:11</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on a resolution.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Investigating</strong> - We are investigating elevated query failures when loading dashboards on Atlassian Analytics.</p>tag:analytics.status.atlassian.com,2005:Incident/199871732024-02-14T23:32:18Z2024-02-27T05:42:25ZService Disruptions Affecting Atlassian Products<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC</small><br><strong>Resolved</strong> - We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Align, Jira Product Discovery, Atlas, Compass, and Atlassian Analytics. The issue has been resolved and the services are operating normally.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Service Disruptions affecting all Atlassian products and have mitigated the problem. We are now monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Identified</strong> - We have identified the root cause of the increased errors and have mitigated the problem. We continue to work on resolving the issue and monitoring this closely.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for all Cloud Customers across all Atlassian products. We will provide more details once we identify the root cause.</p>tag:analytics.status.atlassian.com,2005:Incident/199748892024-02-13T14:49:56Z2024-02-13T14:49:57ZSome customers are unable to access Atlassian Analytics<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Resolved</strong> - We have not seen any errors since the fix was rolled out and are closing this incident as resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Monitoring</strong> - We have rolled out a fix and are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:36</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue</p>tag:analytics.status.atlassian.com,2005:Incident/199326962024-02-08T04:01:03Z2024-02-08T04:01:03ZAtlassian Data Lake Maintenance - Europe region<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance in our Europe region that could impact some queries to the Atlassian Data Lake.</p>tag:analytics.status.atlassian.com,2005:Incident/199326792024-02-08T00:00:56Z2024-02-08T00:00:56ZAtlassian Data Lake Maintenance - Asia/Pacific region<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:06</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance in the Asia/Pacific region that could impact some queries to the Atlassian Data Lake.</p>tag:analytics.status.atlassian.com,2005:Incident/193148972023-12-04T17:16:21Z2023-12-04T17:16:21ZIntermittent charts loading failure on Atlassian Analytics<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Resolved</strong> - We can confirm the issue is now resolved and are closing the incident.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:41</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue and implemented a fix that should resolve the intermitted chart loading failures. We are now monitoring the recovery.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue causing intermittent chart loading failures on Atlassian Analytics. Will provide more updates in an hour</p>tag:analytics.status.atlassian.com,2005:Incident/193161782023-12-04T17:15:04Z2023-12-04T17:15:04ZEgress connectivity timing out<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:15</var> UTC</small><br><strong>Resolved</strong> - The systems are stable after the fix and monitoring for a specified duration</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Monitoring</strong> - The issue was identified and a fix implemented. We are monitoring currently.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:54</var> UTC</small><br><strong>Update</strong> - We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:43</var> UTC</small><br><strong>Update</strong> - Including Atlassian Developer</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Identified</strong> - We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.</p>tag:analytics.status.atlassian.com,2005:Incident/192286072023-11-30T02:09:23Z2023-11-30T02:09:23ZDelays ingesting Opsgenie data into the Atlassian Data Lake<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>02:09</var> UTC</small><br><strong>Resolved</strong> - We have identified and fixed the issue causing the delay. The data ingestion jobs are processing as expected and the Opsgenie data is back to normal.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>04:35</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue and speed up data processing jobs. Will provide further updates in the next 24 hours</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue and speed up data processing jobs. We will provide more details as they are available in the next 12 hours.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue. While we look for the root cause of the slowness, we are also pursuing various solutions to speed up ingestion. We will provide more details in 4 hours.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue causing delays ingesting Opsgenie data into the Atlassian Data Lake. We will provide more details in the next 4 hours.</p>tag:analytics.status.atlassian.com,2005:Incident/190917272023-11-11T10:09:51Z2023-11-22T17:16:09ZCharts are not loading on Atlassian Analytics<p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>10:09</var> UTC</small><br><strong>Resolved</strong> - Simple<br />Between 09:05 UTC to 10:00 UTC, we experienced charts failing to load for Atlassian Analytics. The issue has been resolved and the service is operating normally.<br /><br />Detailed<br />Between 09:05 UTC to 10:00 UTC, all customers experienced charts failing to load for Atlassian Analytics. The root cause was a upstream update that caused database connectivity problems. There is no impact to the Atlassian Data Lake. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we’re actively working on a permanent fix. The issue has been resolved and the service is operating normally.</p><p><small>Nov <var data-var='date'>11</var>, <var data-var='time'>10:02</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with charts that is impacting Atlassian Analytics customers. We will provide more details within the next hour.</p>tag:analytics.status.atlassian.com,2005:Incident/189732282023-11-01T22:29:05Z2023-11-01T22:29:05ZMissing Issue and Project Data in the Atlassian Data Lake<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>22:29</var> UTC</small><br><strong>Resolved</strong> - All impacted customer data restored and validated.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>23:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor data restore jobs. Next updated to be provided in 8 hours.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>23:13</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>23:12</var> UTC</small><br><strong>Monitoring</strong> - Issue and Project data missing for some customers in from Atlassian Analytics</p>tag:analytics.status.atlassian.com,2005:Incident/189139252023-10-30T07:00:04Z2023-10-30T07:00:05ZDelayed Confluence data during maintenance<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact Confluence data availability in Atlassian Analytics and the Data Lake. New Confluence data will be delayed during the maintenance which may cause charts or dashboards to show out of date information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/188423112023-10-23T06:00:19Z2023-10-23T06:00:19ZDelayed Confluence data during maintenance<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:26</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact Confluence data availability in Atlassian Analytics and the Data Lake. New Confluence data will be delayed during the maintenance which may cause charts or dashboards to show out of date information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/187467302023-10-17T03:00:16Z2023-10-17T03:00:16ZDelayed Jira data during maintenance<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact Jira data availability in Atlassian Analytics and the Data Lake. New Jira data will be delayed during the maintenance which may cause charts or dashboards to show out of date information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/187013992023-10-09T03:00:19Z2023-10-09T03:00:19ZDelayed Jira data during maintenance<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>18:39</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact Jira data availability in Atlassian Analytics and the Data Lake. New JIra data will be delayed during the maintenance which may cause charts or dashboards to show out of data information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/186689232023-10-05T11:30:04Z2023-10-05T11:30:05ZBreaking change for Opsgenie team ID data<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>03:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Scheduled</strong> - For Atlassian Analytics customers using Opsgenie data from Atlassian Data Lake, we want to let you know that we’ll implement a change that will affect your queries and dashboards. The format of the Team ID column in four Opsgenie tables is changing. While we roll out this change, dashboards that use these tables may temporarily show query and chart errors.<br /><br />For more information, please review the details of the change in https://community.atlassian.com/t5/Atlassian-Analytics-articles/Breaking-change-for-Opsgenie-team-ID-data/ba-p/2492591#M131</p>tag:analytics.status.atlassian.com,2005:Incident/185523872023-09-28T09:34:32Z2023-09-28T09:34:32ZTemporary missing data in Jira Issue history table<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Resolved</strong> - Data is fixed for all impacted customers. All validations are done.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Update</strong> - Data recovery is still in progress for few remaining impacted customers. Next update in 24 hrs</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Monitoring</strong> - Data recovery is in progress for few remaining impacted customers. Next update in 24 hrs</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>06:39</var> UTC</small><br><strong>Update</strong> - Root cause is identified and fixed. Most of the impacted data has been corrected, working on fixing the remaining impacted customers. Next post in 24 hours.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>07:33</var> UTC</small><br><strong>Update</strong> - We have identified the root cause of the incident and working on mitigating the impacted data and rolling out a fix. Further updates will be posted on Monday AEST.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Update</strong> - No data accuracy issues have been reported so far but we are proactively continuing to investigate the issue. Further updates in 24 hours</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>05:28</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent accuracy issues for the Jira Issue history table for Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause. We have mitigated the issue from impacting further customers.</p>tag:analytics.status.atlassian.com,2005:Incident/182296572023-09-01T17:33:33Z2023-09-01T17:33:33ZData Lag in Atlassian Analytics<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>17:33</var> UTC</small><br><strong>Resolved</strong> - We have completed verification of the data refresh for the jira_issue and jira_status_history tables. All data inconsistency issues are resolved and we are closing the incident.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:33</var> UTC</small><br><strong>Update</strong> - We have completed a refresh of data into the lake across all regions. The next step is to verify this refresh resolved data inconsistencies in the jira_issue and jira_status_history tables. We will provide our next update once the verification is complete.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>06:43</var> UTC</small><br><strong>Update</strong> - Most of the data has been recovered in all regions for all entities and customers. We continue to monitor the Data Lake for a bit longer before closing this incident</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:33</var> UTC</small><br><strong>Update</strong> - Most of the data has been recovered in all regions for all entities and customers. We continue to monitor the Data Lake for a bit longer before closing this incident</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:26</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the progress of the data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however, there are still some jobs outstanding specifically for a few customers. We will post the next update in 24 hours.</p><p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>02:29</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the progress of the data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however, there are still some jobs outstanding specifically for a few customers. We will post the next update in 24 hours.</p><p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>05:43</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the progress of the data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however, there are still some jobs outstanding specifically for a few customers. We will post the next update in 12 hours.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>23:28</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the progress of the data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however, there are still some jobs outstanding specifically for a few customers. We will post the next update in 12 hours.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>08:41</var> UTC</small><br><strong>Update</strong> - We identified the root cause and applied a fix. There are a few selected workspaces which are yet to be refreshed. We are continuing to monitor the progress of the data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however, there are still some jobs outstanding specifically for a few customers. We will post the next update in 12 hours.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>00:15</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor progress of the Jira data refresh into the Atlassian Data Lake and are also investigating into performance improvements to speed up the process. The majority of data has already been refreshed, however there are still some jobs outstanding specifically for customers in a single region. We will post the next update in 6 hours.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor progress of the Jira data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however there are still some jobs outstanding specifically for customers in a single region. We will post the next update within 4 hours.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor progress of the Jira data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however there are still some jobs outstanding specifically for customers in a single region. We will post the next update within 4 hours.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor progress of the Jira data refresh into the Atlassian Data Lake. The majority of data has already been refreshed, however there are still some jobs outstanding. We will post the next update within 4 hours.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>13:28</var> UTC</small><br><strong>Update</strong> - Jira refresh is complete for a few regions . We continue to monitor the progress of the job and will provide further updates once its available</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Update</strong> - The data refresh for confluence is complete . The Jira refresh is still underway and will take a few hours to catch up .</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Monitoring</strong> - The data refresh is running and is being monitored .</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:56</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>06:39</var> UTC</small><br><strong>Investigating</strong> - Data is currently being refreshed across confluence and Jira issue to fix data inconsistencies .Data lag is expected during this time . We will provide more updates once the data refresh is complete and the lag is back to expected range.</p>tag:analytics.status.atlassian.com,2005:Incident/183162882023-08-30T06:17:15Z2023-09-18T01:01:25ZMultiple product logins<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>06:17</var> UTC</small><br><strong>Resolved</strong> - Between 4:30AM UTC to 6:00AM UTC, we experienced issues for users attempting to login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>05:19</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of intermittent errors for login to Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Jira Product Discovery, Compass, and Atlassian Analytics Cloud customers. We will provide more details once we identify the root cause.</p>tag:analytics.status.atlassian.com,2005:Incident/181951662023-08-21T21:24:33Z2023-08-21T21:24:33ZData unavailable in Atlassian Analytics<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>21:24</var> UTC</small><br><strong>Resolved</strong> - From August 17th 02:02 UTC to August 21st 07:01 UTC, we experienced some Jira data becoming unavailable in the Atlassian Data Lake for Atlassian Analytics customers. The issue has been resolved and the service is operating normally.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>18:29</var> UTC</small><br><strong>Update</strong> - Nearly all of the affected data has been restored to the Atlassian Data Lake and we are continuing to monitor the progress of the remaining data restoration.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Update</strong> - Data restoration into the Atlassian Data Lake still in progress. We continue to monitor the progress of the job and will provide further updates once its available</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>02:04</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the jobs that are restoring data into the Atlassian Data Lake and will update with further information when it is available.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Monitoring</strong> - We've initiated jobs to replay the unavailable data into the data lake and we're now monitoring the progress of those jobs closely. We expect the replay to take several hours and will update with further information as it becomes available.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Investigating</strong> - We are investigating cases of Jira data being unavailable in the Atlassian Data Lake for some Atlassian Analytics customers. We will provide more details once we identify the root cause.</p>tag:analytics.status.atlassian.com,2005:Incident/181559122023-08-18T06:00:20Z2023-08-18T06:00:20ZDelayed JSM and Atlassian Account data during maintenance<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact JSM and Atlassian Account data availability in Atlassian Analytics and the Data Lake. New JSM and Atlassian Account data will be delayed during the maintenance which may cause charts or dashboards to show out of data information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/181474172023-08-15T04:32:00Z2023-08-15T04:32:00ZDelayed Opsgenie data during maintenance<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>04:32</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>00:10</var> UTC</small><br><strong>Scheduled</strong> - We have an upcoming maintenance that will impact Opsgenie data availability in Atlassian Analytics and the Data Lake. New Opsgenie data will be delayed during the maintenance which may cause charts or dashboards to show out of data information. However, dashboards and charts will continue to work for all historical data prior to the start of the maintenance window.</p>tag:analytics.status.atlassian.com,2005:Incident/180314542023-08-02T15:59:20Z2023-08-02T15:59:20ZSign-ups, Product Activation, and Billing not working<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Resolved</strong> - We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all functionality is restored.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>14:25</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the Sign-ups, Product Activation, and Billing not working and have mitigated the problem. We are now monitoring closely.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with Sign-ups, Product Activation, and Billing that is impacting all of our Cloud Customers. We will provide more details within the next hour.</p>tag:analytics.status.atlassian.com,2005:Incident/179135572023-07-20T18:51:29Z2023-07-20T18:51:29ZDelayed ingestion of Jira data into the Atlassian Data Lake<p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Resolved</strong> - Between 14:00 UTC to 18:30 UTC, we experienced delays in Jira data replication into the Atlassian Data Lake for Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Identified</strong> - We have identified an issue that is delaying the ingestion of Jira data into the Atlassian Data Lake for a subset of Atlassian Analytics customers. The root cause has been identified and we are working to resolve the issue.</p>tag:analytics.status.atlassian.com,2005:Incident/177793822023-07-06T15:37:19Z2023-07-14T05:01:01ZPerformance issues and outages with Cloud products<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Resolved</strong> - We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.<br /><br />We have implemented a fix to resolve the issue and recovery is in progress.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Identified</strong> - We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.<br /><br />Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.</p>tag:analytics.status.atlassian.com,2005:Incident/177787132023-07-06T13:32:52Z2023-07-06T13:32:52ZIntermittent errors during login for some customers<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Resolved</strong> - Between 07:31 UTC to 12:32 UTC, we experienced errors during login for Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. The issue has been resolved and the service is operating normally.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>12:56</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause of the errors during login and have mitigated the problem. We are now monitoring closely.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>10:59</var> UTC</small><br><strong>Identified</strong> - We are investigating reports of errors during login that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, Compass, and Atlassian Analytics. We have identified the root cause and expect recovery shortly.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:39</var> UTC</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:34</var> UTC</small><br><strong>Update</strong> - We are investigating reports of errors during login for some customers that is impacting some Atlassian Support, Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Investigating</strong> - We are investigating reports of errors during login for some customers that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsgenie, Trello, Atlassian Bitbucket, Atlassian Access, Jira Product Discovery, and Atlassian Analytics Cloud customers. We will provide more details within the next hour.</p>