Update - We have fixed the issue with the account table. The mitigation for the jira_issue table is still in progress. We will share the next update in 8 hours.
Apr 17, 2024 - 13:15 UTC
Update - We have identified the root cause of the new issue and started the mitigation process. Will share an update on the progress in the next 6 hours
Apr 17, 2024 - 01:44 UTC
Update - The data processing has completed however we have identified an additional issue and are working on a mitigation. We will share a progress update in 6 hours.
Apr 16, 2024 - 17:25 UTC
Update - We have scaled up the infrastructure to process the backlog of data, continuing to monitor the data processing job progress. Will share update on the progress in 12 hours.
Apr 16, 2024 - 05:05 UTC
Update - We are continuing to monitor the data processing job progress and expect to have a better estimate on completion in 4 hours. At this time, the primary impacted tables are jira_issue and account that are showing partial results for some customers.
Apr 15, 2024 - 20:57 UTC
Update - We have applied a fix and have scaled our infrastructure to help process the backlog of data.
Apr 15, 2024 - 19:43 UTC
Identified - We have identified an issue stemming from a maintenance job that is causing issues for some tables and are working on a fix. While the jira_issue table appears the most impacted, some other tables may experience similar issues.
Apr 15, 2024 - 18:39 UTC
Investigating - We are currently investigating an issue with the jira_issue table where some customers are seeing partial results when querying data via Atlassian Analytics.
Apr 15, 2024 - 17:24 UTC
Dashboards ? Operational
90 days ago
99.98 % uptime
Today
Atlassian Data Lake ? Partial Outage
90 days ago
99.08 % uptime
Today
Third party data connections ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 17, 2024

Unresolved incident: Missing data for some tables in Atlassian Analytics.

Apr 16, 2024
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Resolved - The issue is now resolved and we are closing the incident.
Apr 11, 21:55 UTC
Monitoring - We have rolled out a fix for the partial jira_issue results and are monitoring the system.
Apr 11, 21:10 UTC
Identified - We have identified the issue and are rolling out a fix for the partial results in the jira_issue table.
Apr 11, 18:09 UTC
Investigating - We are investigating an issue with the jira_issue table showing partial results.
Apr 11, 16:41 UTC
Apr 10, 2024
Resolved - No further issues have been identified and Jira ingestion is operating as expected. We are closing this incident as fixed.
Apr 10, 23:39 UTC
Update - The issue causing ingestion delays in the US region has been fixed and the data delays addressed. We will continuing to monitor the ingestion jobs as an additional measure and provide an update in the next 12 hours
Apr 10, 11:22 UTC
Monitoring - We have implemented a fix and are seeing significant improvements in data ingestion speed for Jira data into the Data Lake. There will be some lingering delays as the data ingestion jobs catch up, which should be resolved in the next 14 hours.
Apr 10, 00:54 UTC
Identified - We have identified an issue ingesting Jira data in a single US region that is impacting Atlassian Analytics dashboards and are working on a fix.
Apr 9, 23:02 UTC
Investigating - We are currently investigating an issue causing delays ingesting Jira data into the Data Lake.
Apr 9, 21:44 UTC
Apr 9, 2024
Resolved - This incident is now resolved.
Apr 9, 22:06 UTC
Monitoring - All data is up to date and the confluence_page table should be showing accurate results. We are monitoring to ensure there are no lingering issues.
Apr 9, 21:38 UTC
Update - We've rolled out the fix and are reloading data over the last several hours to ensure tables are up to date. Once that reload is complete, we will close the incident. The next update will be provided in 2 hours or when the reload concludes, whichever comes first.
Apr 9, 20:08 UTC
Update - We've started rolling out the fix and expect to see improvement over the next hour.
Apr 9, 19:11 UTC
Update - We are continuing to work on the fix for this issue.
Apr 9, 17:17 UTC
Identified - We have identified an issue with the confluence_page table. Users querying this table will see incomplete results. We are now working on deploying a fix for the issue.
Apr 9, 16:01 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.