Missing data for some tables in Atlassian Analytics

Incident Report for Atlassian Analytics

Resolved

This incident has been resolved.

Posted Apr 20, 2024 - 21:14 UTC

Update

All data issues have been resolved and validated. Closing the updates.

Posted Apr 20, 2024 - 21:14 UTC

Monitoring

Most of the DevOps data has been restored. We are continuing to monitor the pipelines, next update in 12hours.

Posted Apr 20, 2024 - 09:01 UTC

Update

We are continuing to monitor restoration of data in the DevOps tables. The next update will be in 8 hours.

Posted Apr 19, 2024 - 13:25 UTC

Update

The account, jira_issue, jira_sprint, teams, and group tables are fixed. We are continuing to address issues with the DevOps tables. The next update will be in 8 hours.

Posted Apr 19, 2024 - 06:20 UTC

Update

The account, jira_issue, and jira_sprint table are fixed. We are continuing to address issues with the DevOps tables, teams table, and group tables. The next update will be in 8 hours.

Posted Apr 19, 2024 - 00:53 UTC

Update

The account and jira_issue tables are fixed. We are also addressing partial data in a few other tables including the DevOps tables and Jira Sprint table. The next update will be in 8 hours.

Posted Apr 18, 2024 - 17:06 UTC

Update

Most of the data for jira_issue table is fixed in all regions. We are finalising the verifications and continuing to monitor the pipelines as an additional measure. Next update in 8 hours

Posted Apr 18, 2024 - 10:13 UTC

Update

We are continuing to process data to fix the jira_issue table. The next update will be in 8 hours or when the job completes, whichever comes first.

Posted Apr 17, 2024 - 22:12 UTC

Update

We have fixed the issue with the account table. The mitigation for the jira_issue table is still in progress. We will share the next update in 8 hours.

Posted Apr 17, 2024 - 13:15 UTC

Update

We have identified the root cause of the new issue and started the mitigation process. Will share an update on the progress in the next 6 hours

Posted Apr 17, 2024 - 01:44 UTC

Update

The data processing has completed however we have identified an additional issue and are working on a mitigation. We will share a progress update in 6 hours.

Posted Apr 16, 2024 - 17:25 UTC

Update

We have scaled up the infrastructure to process the backlog of data, continuing to monitor the data processing job progress. Will share update on the progress in 12 hours.

Posted Apr 16, 2024 - 05:05 UTC

Update

We are continuing to monitor the data processing job progress and expect to have a better estimate on completion in 4 hours. At this time, the primary impacted tables are jira_issue and account that are showing partial results for some customers.

Posted Apr 15, 2024 - 20:57 UTC

Update

We have applied a fix and have scaled our infrastructure to help process the backlog of data.

Posted Apr 15, 2024 - 19:43 UTC

Identified

We have identified an issue stemming from a maintenance job that is causing issues for some tables and are working on a fix. While the jira_issue table appears the most impacted, some other tables may experience similar issues.

Posted Apr 15, 2024 - 18:39 UTC

Investigating

We are currently investigating an issue with the jira_issue table where some customers are seeing partial results when querying data via Atlassian Analytics.

Posted Apr 15, 2024 - 17:24 UTC

This incident affected: Atlassian Data Lake.